The quick guide to small business management tools

Running a small business is no small feat! Customers expect fast responses, teams need to collaborate from anywhere, and owners must keep track of deals, invoices, follow-ups, and operations. All of this while trying to grow! This is exactly where small business management tools step in. When chosen well, the right tools can help small businesses run smoother, automate repetitive tasks, reduce mistakes, and create a customer experience that feels personal, professional and lasting.

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What are small business management tools?

Small business management tools are software systems that help business owners simplify processes such as:

Lead and deal tracking
Customer communication
Project and task management
Invoicing and payments
Marketing and sales automation
Team collaboration
Reporting and analytics

Types of small business management tools

While there are many categories, here are the ones small businesses use most:

1. Customer Relationship Management: A CRM helps track leads, manage multi-channel communication, and improve sales processes.

2. Project and Task Management Tools: These tools help teams execute work efficiently.

3. Accounting & Expense Tools: Helps in managing invoices, track payments, and manage expenses.

4. Communication Tools: For collaborating across teams.

5. Workflow & Automation Tools: To automate repetitive tasks like data entry, reminders, updates, and notifications.

Why CRM tools are becoming the #1 small business essential

Among all tools, CRM systems are experiencing the fastest adoption. Here’s why:

They directly impact revenue and not just operations.
They consolidate customer data which is the most valuable asset to a business.
They automate sales follow-ups and reminders.
They help teams sell faster and smarter.

Small businesses looking to scale without growing headcount rely heavily on CRM automation.

Introducing Bigin: The easiest small business management tool

Most CRMs are built for large corporations making them expensive and complicated. But Bigin? It's built differently!

Bigin is a simple CRM designed specifically for small businesses. Here’s why 30,000+ of growing businesses prefer it:

1. Simple, intuitive, and easy to adopt

No steep learning curve. Anyone can get started within 30 minutes, even without prior CRM experience.

2. Built for real small business workflows

From sales pipelines to onboarding to service requests, everything fits your processes naturally.

3. Automates your repetitive work

Send emails, create tasks, update fields, and move stages automatically.

4. Integrates with the tools you already use

Including WhatsApp, Google Workspace, Microsoft, accounting apps, e-commerce tools, and more.

5. Affordable pricing made for small teams

All the essential CRM capabilities without the enterprise-level pricing. Plans start from $7 per month!

6. Insights that help you grow

Visual dashboards, performance reports, and forecasts help you understand what’s working.

Small businesses grow faster with the right tools

Small business management tools are no longer optional, they’re essential for growth. With the right CRM and automation system in place, businesses can:

Increase conversions
Improve customer experience
Save time
Make insight driven decisions
Scale sustainably