Why do you need software for managing your small business?
Software for small business management brings structure and clarity. It turns scattered processes into seamless, connected operations. This improves collaboration and creates a smoother experience for both teams and customers. By adopting reliable software for your small business, you can:
Improve organization and co-ordination across sales, marketing, customer service, and other opetaions.
Centralize all customer and lead data, thus eliminating duplication and confusion.
Automate routine tasks like follow-ups and reminders.
Get clear visibility into performance and informed decision-making with analytics and reporting.
Accelrate response times and improve customer satisfaction.
Cost efficiency through consolidated tools and reduced manual effort.
Need a smarter way to manage the end-to-end of your customer-facing operations and beyond?
Bigin by Zoho CRM has you covered!
Why Bigin by Zoho CRM is the perfect fit for growing small businesses
Bigin by Zoho CRM is designed specifically for small businesses that need efficiency without complexity. It’s affordably priced, offers extensive customization, and comes with a powerful set of easy-to-use features that help you manage day-to-day activities, stay productive, plan the bigger picture, and ultimately gain and retain more customers to increase revenue.
Streamline customer-facing operations
Bigin organizes all your customer-facing operations, from sales and customer support to marketing, into easy-to-understand and interactive pipelines. These pipelines divide operations into clear stages, making it simple to track deals, support tickets, marketing campaigns, refund requests, and orders to be fulfilled, as well as any other records as they move through your business process.
Effortlessly communication across multiple channels
Send and receive emails, SMS messages, and WhatsApp messages without leaving Bigin. Additionaly, you can use our built-in telephony (equipped with an extensive IVR system) to make, receive, and record phone calls.
Get a 360o view of your customers and leads
Get comprehensive view of every customer and lead, all in one place. You can see contact details, communication history, deals, support tickets, and a history of all interactions across various mediums, making it easy to understand your relationship with each customer. This visibility helps you make informed decisions, follow up at the right time, personalize communication, and ultimately convert more leads into loyal customers.
Seamlessly integrate with your favorite apps
From marketing to invoicing, Bigin offers a wide range of integrations with both Zoho and non-Zoho apps. This allows you to coordinate all your business operations from a single platform, making your operations more efficient and ensuring your team stays connected and productive.
Save a ton of time and effort with automation
Schedule follow-ups, send payment reminders, categorize projects, and more without lifting a finger. Using workflows and stage automation, you can automate integral and time-sensitive—yet repetitive—tasks and focus more on being the best at what you do.
Simplify payment collection
Integrate Bigin with popular payment gateways like PayPal, Razorpay, Stripe, and Paytm to generate unique payment links and share them via email, WhatsApp, or any other preferred channel. What's more? You can track the status of payment links and track important metrics related to your payment process.
Track your progress with dashboards
Get a simple and detailed breakdown of your sales and overall progress to better understand your business growth and develop better business strategies. Our pre-built and customizable dashboards help you visualize important metrics, such as the number of customers you've acquired, revenue you've generated, tasks that are pending, and more.
Run your business from anywhere, at any time
Bigin’s mobile apps for iOS and Android give small business owners flexibility. Whether they are in the office or traveling, they can track sales activity, update contacts, and respond to leads in real time. This mobility supports businesses that don’t operate from a single location.
Bigin offers all of this and more!
Final Thoughts
Software for small business management provides structure, clarity, and efficiency that small businesses need to thrive. Bigin by Zoho CRM stands out as a practical solution, offering intuitive features, affordability, and tools designed specifically for small operations. It organizes sales, automates routine tasks, and keeps customer interactions fully tracked.
By choosing software that aligns with their scale, small businesses can save time, reduce errors, and make informed decisions that drive growth. Bigin offers a dependable platform that simplifies daily management and sets the foundation for future expansion, making it a strong choice for small teams looking to manage their business more effectively.