Bigin: The ideal CRM
for small businesses

Bigin is built to cater to the needs of small businesses. An extensive pipeline management system, a comprehensive Contacts module, a versatile form builder, and built-in calling and emailing systems are just some of the features designed to maximize productivity and profit.

Sign up for Bigin today! It takes less than 30 minutes to create an account, and then you'll be all set to take your business to greater heights. Place your trust in a CRM that can support every aspect of your business while ensuring that you don't burn through your budget.

Bigin as a relationship tracking spreadsheet
Watch Overview Video

Major limitations of Capsule CRM

Lack of extensive
pipeline management

Pipelines can help visualize your entire business process and track every deal by prominently displaying the most important information. With Bigin's adaptable pipeline management system, you can create multiple pipelines so you can manage and boost the operations of all your teams—from marketing to sales to finance.

No built-in phone system

Capsule CRM doesn't feature its own phone functionality. With Bigin's built-in telephony, you can make, receive, and record phone calls without leaving your CRM. It maintains a comprehensive call history, along with any notes you've taken during the call.

Limited automation

Basic automation functions like workflows are only available in Capsule CRM's paid plans, which will cost you upwards of $36 per user/per month/per year. On the other hand, Bigin provides all users with the ability to automate repetitive yet integral tasks.

Unimpressive analytics and business reports

Whereas Capsule CRM's reports are only available to paid users, Bigin enables you to track everything—from the activities each user has completed each month to the overall revenue generated—across all plans. Additionally, you can integrate with Zoho Analytics for a more advanced and detailed data analysis.

hubspot bigin alert

Here's a list of features that Bigin offers for your business:

Team Pipelines

Centralize your customer operations with Team Pipelines. Empower each team with a distinct pipeline to help them oversee and manage their operations more effectively.

Activity Management

Effortlessly organize, prioritize, and monitor engagements with customers using Bigin's Activities module.

Workflow Automation

Exhausted from repetitive tasks? Utilize workflows to set up triggers and actions, automating tasks and eliminating manual efforts.

Integrations with
third-party apps

Connect with your favourite apps such as Gmail, Outlook, Mailchimp, etc with Bigin for a seamless business experience.

Customization capabilities

From custom fields to personalized workflows, empower your team with a CRM that adapts to your specific requirements.

Multi-channel
communication

Bigin integrates with various communication channels like email, phone calls, WhatsApp, social media, forms, and meetings.

Mobile app for
iOS & Android

Handle clients and team management effortlessly with our highly-rated apps, ensuring productivity from anywhere.

  • Team Pipelines

    Centralize your customer operations with Team Pipelines. Empower each team with a distinct pipeline to help them oversee and manage their operations more effectively.

  • Activity Management

    Effortlessly organize, prioritize, and monitor engagements with customers using Bigin's Activities module.

  • Workflow automation

    Exhausted from repetitive tasks? Utilize workflows to set up triggers and actions, automating tasks and eliminating manual efforts.

  • Integrations with third-party apps

    Connect with your favourite apps such as Gmail, Outlook, Mailchimp, etc with Bigin for a seamless business experience.

  • Customization capabilities

    From custom fields to personalized workflows, empower your team with a CRM that adapts to your specific requirements.

  • Multi-channel communication

    Bigin integrates with various communication channels like email, phone calls, WhatsApp, social media, forms, and meetings.

  • Mobile app for iOS & Android

    Handle clients and team management effortlessly with our highly-rated apps, ensuring productivity from anywhere.

Capsule CRM vs. Bigin

  • Features
  • Bigin Free US$ 0 /user/month/
    billed yearly
  • Bigin Express US$ 7 /user/month/
    billed yearly
  • Bigin Premier US$ 12 /user/month/
    billed yearly
  • Capsule Starter US$ 18 /user/month/
    billed yearly
  • Features
  • Full-fledged Pipeline Management
  • Connected Records (When a record reaches the desired stage in one team pipeline, you can create a record automatically in another team pipeline that captures the next set of business activities.)
  • Contact &
    Deal management
  • Native WhatsApp integration
  • Email Integration
  • Email Templates and Insights
  • Free Gmail add-on
  • Google Workspace & Microsoft 365 integration
  • Built-in Telephony
  • Telephony Marketplace
  • Free Invoicing
  • Built-in Forms
  • Workflow Automation
  • Activity Management (Calls, Events, Tasks)
  • Customization (Fields, Tags, Views, Filters)
  • Built-in Dashboards
  • Customizable User Profiles & Roles
  • Stage Transition Rules
  • Multi-currency
  • API-credits
  • App Marketplace
  • Mobile apps (iOS, Android, iPadOS)
  • macOS app
  • Bigin Free US$0 /user/month/
    billed yearly
  • 5,000 credits/day
  • Bigin Express US$ 7 /user/month/
    billed yearly
  • (Additional 10
    custom dashboards)
  • 50,000 credits +
    (No of user licenses * 250) credits / day
  • Bigin Premier US$ 12 /user/month/
    billed yearly
  • (Additional 20
    custom dashboards)
  • 50,000 credits +
    (No of user licenses * 250) credits / day
  • Capsule Starter US$18 /user/month/
    billed yearly

All you need to take your business to the next level

Small businesses around the globe trust Bigin, and it's the right choice for yours, too. We want to help you scale up your business and achieve constant growth—and if in the future your business needs more than what Bigin can offer, you can always switch to Zoho CRM or Zoho CRM Plus. We're here to help you at every milestone your business reaches.

Trusted by 20,000+ small businesses globally

The Bigin team at Zoho has brilliantly solved the software adoption dilemma faced by sales organizations today. Now, with the ability to customize pipeline views, stages, module names, and fields, the moment one of our salespeople starts using the app, it simply works, and they love using it. It requires virtually zero training. In today's environment, the importance of simplicity, focus, and ease of use cannot be overstated, and the team at Bigin has just delivered a world-class tool.

Zoho Bigin was easy for us to use from the very start. Within a couple of weeks all users were able to use most features and benefit from them. Quick training and implementation from the Zoho Bigin support team was helpful. Users was immediately able to see the benefit to themselves, to their teams, and to the company as a whole. All this is the value we derive from this very comprehensive, easy, and intuitive application that we use on a daily basis.

Bigin is easy to use for a growing organization like Ammacus. The platform is very intuitive, saves time when it comes to entering duplicate information, and has saved us many hours in lost productivity. As an early adopter of Bigin, we look forward to continued new applications and developments to make the platform even better than it is today. In addition, we have received fantastic client support when it was required.

I have been looking for a simple CRM for the last three years. During that time, all I found were apps with way too many features that came with a hefty price tag. When I started using Bigin, I loved how easy it was to use, and that it had a clean and organized interface. One of the best things is that they made it affordable. I look forward to seeing how Bigin evolves and helps me run my business better.

Love the new features. It helps make the entire CRM system more personal and germane to our workflow. The searches seem to be more pointed and concise. Bigin has the capabilities and customization for my growing business and no bloat to clutter my process. Overall, Bigin was the perfect option for what I need.

Seth Campbell,President, Five Doors Inc
Chirag Selarka,Head of Business Development, Simplifie
Craig Aspey,Managing Director, Ammacus
Krista Guerrero,Owner, Kreative Design/Marketing
Derek Osborne,CEO,Osborne Real Estate and Business Brokerage
123 4 5
/ 5

Expert reviews and ratings

  • Rating Platform
  • Capsule CRM
  • Bigin
  • 3.5/5
  • 4.6/5

  • 3.6/5
  • 4.8/5

*The names and logos for Zoho are trademarks of Zoho Corp. All other trademarks, brand names, or product names belong to their respective holders. Comparison information as of 21/02/2024. Prices mentioned are in USD. Ratings as of January 2024.