- Connected Pipelines
One business. Many teams. Keep everyone in sync with Connected Pipelines
A customer's journey with your business involves multiple interactions with multiple teams. While these transitions are inevitable, you can make them seamless and hassle-free for your customers with Bigin's latest feature: Connected Pipelines. Forget repetitive manual data entry; leave the hand-off to automation and focus on the experience you're offering your customers.SIGN UP FOR FREE
Here's how it helps
- Build connected teams with Connected Pipelines.
- Stay informed about your customers' movements at every stage and across teams.
- Eliminate communication gaps and miscommunications between your teams.
- Ensure quick actions and timely responses for your customers.
- Make customers' experiences with your business absolutely seamless.
Do you have connected business operations? Connect your teams!
In most businesses, closing a deal with a customer is just the first step. The customer's journey then proceeds to different stages handled by different teams—for instance, from onboarding to product installation to securing payments to subscription renewal. With Connected Pipelines, you can guide your customers from one stage to the next through automation by creating connected records in each respective team pipeline. This way, your teams can operate in sync and ensure a seamless and satisfactory customer experience.
Stay well-informed and customer-ready
With all your team pipelines interlinked through connected records, you can track each customer's entire journey within your Bigin account. This way, every customer-facing team stays on top of the customer's progress and is fully equipped to handle their queries and concerns every step of the way.
Customer churn from miscommunication? Not anymore!
Your customer-facing teams are always multi-tasking. It's quite natural that sometimes there's a delay or some communication gap in their interactions, but even small lapses can be costly when your prospects decide to turn away from your business. With Connected Pipelines, you can use automation to guide your customers across teams, leaving no more room for mishaps.
Looking for real-life scenarios to understand this feature? We've got a few lined up right here.
Car dealership showroom
From stepping into a car showroom for the very first time to test-driving a vehicle to finally taking one home, car dealerships can automate the customer's transition from one pipeline to another.
A prospective buyer wants to order a car after a successful test drive
How it works
When the record reaches the "Successful" stage in the Test Drive Pipeline, connected records can be simultaneously created in the Sales Pipeline for further follow-up and in the Inventory Management Pipeline to ensure availability of the customer's chosen model.
Businesses in the hospitality industry can also automate the transition of a client from one pipeline to another—from checking for reservations to ensuring a comfortable stay to checking out on the appointed date.
A client reserves a room.
How it works
When a record reaches the "Closed Won" stage in the Reservation Pipeline, connected records can be simultaneously created in the Hospitality Pipeline to organize welcome arrangements for the client and in the Housekeeping Pipeline to ensure cleanliness and amenities in the room on the reserved dates.
From posting job listings to interviewing candidates to onboarding new hires, transitioning candidates from one pipeline to another can be automated.
After the final interview, a candidate has qualified to be hired by a company.
How it works
When a record has reached the "Qualified" stage in the Interview Process Pipeline, connected records can automatically be created in the Background Verification Pipeline and in the Onboarding Pipeline for further procedures.
From raising a complaint to having technicians investigate the problem to finally getting it resolved, transitioning a complaint from one pipeline to another can be automated.
An employee has filed a complaint about the AC temperature being too cold.
How it works
When a record in the Technical Support Pipeline has remained in the "Pending" stage for more than three days, a connected record can automatically be created in the Escalation Pipeline, thereby demanding immediate attention as to why the issue has been left unattended.