Email and CRM:
A match made in Bigin

If CRM is all about managing your customer relationships better, then email is a driving force in building a successful relationship with your current and future customers. With Bigin, you can get up to speed with all your customer interactions and unlock the superpower of having your email account built in to your CRM system.

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Here's how we can help you

  • Send emails to contacts and view interactions without switching tabs.
  • IMAP and POP3 support to connect to almost any email service provider.
  • Send mass emails to your customers with Bigin.
  • Save time with email templates and signatures.
  • Switch between individual and team email accounts easily.
  • Get insights for every email you send.

Connect your email accounts effortlessly with IMAP and POP3 support

We don't just connect with Gmail, Outlook, and Zoho Mail. With Bigin's support for IMAP and POP3 protocols, you can connect your email accounts from almost any email service provider. Capture all your incoming emails, automatically link them with the right contact records in Bigin, and track your emails in real time, in one place.

An overview of email interactions in Bigin.

Works inside your Gmail inbox

Use Gmail for your work? It's easier to add new contact information from your emails to Bigin. Our Gmail add-on sits right inside your inbox allowing you to automate data capturing from incoming emails. Not just that, you can get the complete contact information of your existing customers from Bigin whenever you receive new emails from them in Gmail. Get more done from your Gmail inbox with Bigin.

Learn More Bigin add on appearing next Gmail–Bigin by Zoho CRM.

Mass emails for effective customer campaigns

Do you send emails in bulk? We've got you covered. Bigin allows you to send mass emails to your contacts and with our built-in integration with Zoho Campaigns, you can send advanced email campaigns and track them effectively inside Bigin.

Sending mass emails in Bigin.

Save time and effort with email templates

Bigin's email templates offer just the right level of personalization when you send emails to multiple contacts simultaneously. Save your frequently used templates, organize them in folders, and put your emails on autopilot with Bigin.

Setting up email templates in Bigin

Get greater control of your emails with email sharing options

All emails have a certain level of privacy and as an organization you are responsible for ensuring emails are only shared with appropriate recipients. With this in mind, Bigin allows email sharing options so that the admins can define email sharing permissions for other users in an organization.

Email sharing permissions in Bigin

Insights for every email

In Bigin, you don't just send emails, you also measure the impact of every email you send. With email insights, you can understand whether your emails were opened, clicked, or if they bounced. You can also view information such as the time when the email was first opened or clicked by the customer. Signals in Bigin also notify you of new incoming emails so that you can swiftly respond to important conversations.

Email insights in Bigin

Not just your personal emails, add your team emails also

Bigin lets you configure various departmental or team email aliases such as support, sales, refund, feedback, etc. that you might be using in your organization. Once configured, these departmental emails will automatically appear in your email composer window for easier and faster responses to customer queries.

Setting up organization and team emails in Bigin

Here’s what our customers have to say

With Bigin, we can keep all emails attached to the contacts within CRM making the communications streamlined. I am delighted with the product and super happy with the awesome support team.

The email connectivity saves us time not having to go back and forth from our Google workspace to Bigin, instead we can manage all of our contacts emails from within Bigin. We made the right choice for our company when we chose Bigin!

I found Bigin suitable and extremely easy to learn and utilize. I was worried if my assistants would learn it quickly, but to my surprise they became avid users in just two weeks time. Mobile apps and its connectivity with server is superb and quick. Overall, I am happy with the product.

Ravi SharmaFounder, Webomaze
Stephen FranklandOwner/Operator, Island Sailing.
Anant TikoneManaging Director, Antech Microsystems.
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Say hello to your new home for customer emails. Try Bigin.

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