Looking for a Freshsales alternative?
Meet Bigin by Zoho CRM
When it comes to the best entry-level CRM for small and micro businesses, there is no debate.
Bigin provides small teams with powerful automation along with all the right CRM features for your sales success.
Does Freshsales offer the right
features for small businesses?
Freshsales is one of the many new CRM vendors that entered the market challenging the CRM status quo. With built-in telephony and a relatively easier user interface compared to Salesforce, they have managed to build a CRM software for businesses of all sizes. Freshsales has labeled their pricing plan, Growth, as the "perfect fit" for small teams. However, when you compare Bigin with Freshsales's Growth pricing plan, you'll notice the severe lack of features that small businesses are actually getting when they choose Freshsales for their business.
It's a well-known fact that features like automation and analytics play a key role in the success of any business. That's the reason why so many small businesses switch to a CRM after using conventional methods like spreadsheets. But, many of the current CRM players, including Freshsales, think that these essential features are only for larger enterprises. The result? They conveniently shift features like workflow automation and even basic reporting to higher editions of their CRM just for the sake of upselling their costly plans. We want to change this with Bigin.
Zoho truly cares for the needs of
small and micro businesses
Being in the software industry for more than 20 years has led us to a deeper understanding of the current small business market. That's why we've launched Bigin with the needs of millions of small and micro businesses in mind. With a focus on ease of use, and a near-zero learning curve, Bigin fully covers your contact and pipeline management needs and lets you close more deals in less time. With a 360-degree view of your contact information, you will have more time to interact with prospects and move relationships forward. Sending out marketing campaigns to your customers is easy with the built-in mass email feature, or by making use of Bigin's native integration with Zoho Campaigns for your advanced email marketing needs.
Freshsales CRM vs. Bigin
Features
Express $ 7 /user/month billed annually
standard CRM$17/user/month billed annually
Premier $ 12 /user/month billed annually
PRO CRM$28/user/month billed annually
SALES
- Contact and lead management
- Contact and lead management
- Contact and lead management
- Contact and lead management
- Contact and lead management
COMMUNICATION
- Built-in telephony
- Telephony marketplace
- Built-in IVR system
- Meeting integrations
- Email integrations
- Email templates
- Email insights
- WhatsApp integration
- X integration
AUTOMATION
- Workflow automation
- Stage automation
- Built-in
- Status-based
- Built-in
- Status-based
- Stage automation
- Built-in
- Status-based
- Built-in
- Status-based
- Automation across apps via Zapier and Zoho Flow
- Only Zapier
- Only Zapier
STREAMLINING CUSTOMER-FACING OPERATIONS
- Built-in pipelines dedicated to different operations
- Case and ticket management through Email-in
- Connected records
- Built-in dashboards for detailed insights into your business
DATA AND OPERATIONS MANAGEMENT
- Versatile no-code form builder
- Social media lead capture
- Duplicate cleanup
- Via Zapier only
- Via Zapier only
- Full-fledged file collection and management
- Customizable user profiles and roles
- Customization (Fields, tags, views, filters)
- Stage transition rules
- Multi-currency support
- Sheet view
INTEGRATIONS
- App marketplace
- API credits
- Developer Console
Features
- Premier$12/user/month billed annuallyBigin 360$18/user/month billed annually
- Salesforce Starter Suite$25/user/month billed annuallySalesforce Starter Suite$25/user/month billed annually
Features
- SALES
- Full-fledged pipeline management
- Contact & Lead Management
- Deal management
- Payment collection
- Quote management
- Quote management
All you need to take your business to the next level
Bigin is the right choice for your small business and is trusted by over 30,000 small businesses globally. We want to help you scale up your business and achieve consistent growth. And in the future, if your business needs more than what Bigin can offer, you can always switch to Zoho CRM or Zoho CRM Plus. We're here to help you at every milestone your business reaches.
Bigin Express vs Freshsales Growth
Pricing
BIGIN EXPRESS$7/ user/ month / billed annuallySave 40%
FRESHSALES GROWTH$9/ user/ month / billed annually
Contact, Companies and Deal Management
Built-in Phone
Google Workspace, Office 365, Zapier Integrations
iPhone and Android Appss
Webforms
Multiple Pipelines
Mass emails
Intelligent Workflows
Analytics/Dashboards
Email insights
SalesSignals
Twitter Integration
Audit logs
Email templates
Products
Zoho Mail Add-on
Custom Roles
Custom Fields
20
10
Don't end up paying higher costs for lesser features
With Bigin, you get both value for your money and a product that is truly built with the needs of small businesses in mind. We don't want you to end up paying more for lesser features. Make the right move today.
Trusted by small businesses globally
We were so impressed by Bigin’s ‘perfect fit’ for small organizations and we have now consolidated all information about our clients and projects in Bigin. It's impressive to see that such an affordable product helps in managing duplication of records, customizing fields specific to our processes, providing dashboards to manage the performance of emails, and even linking up with the Twitter accounts of our clients. Read the full case study
I am super impressed with Bigin. I was looking for a simpler lead management and automation tool and I have finally arrived at the right platform after trying multiple tools in the last few years. It has completely transformed the sales process and I regularly recommend Bigin to my contacts.
I want to sincerely thank the entire Bigin Team for developing this excellent platform for SMBs who are quite keen on getting rid of excel datasheets. My primary requirement was exactly the same, and Bigin has offered so much more. This has increased the overall productivity of my sales team, and I have already recommended Bigin to friends in different sectors.
I found Bigin extremely easy to learn and utilise. I was bit scared if my assistants will able to learn it quickly. But to my surprise they have started using fully within 2 weeks of time. Mobile apps and its connectivity with server is superb and quick.
A truly fresh approach to the
small business CRM.
Get started with a free 15-day trial, and discover the best CRM built for small and micro businesses today.
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