Feature Availability & Limits

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Users and Control

Invite new users to your Bigin account, assign them roles, and set restrictions on the actions they can perform.

/user (Billed Yearly) and

/user (Billed Monthly)

/user (Billed Yearly) and

/user (Billed Monthly)
ProfilesAdd-on: / month for every 5 profiles2510
RolesAdd-on: / month for every 5 roles2510

Data Administration

Import Data250 records/batch10,000 records/batch10,000 records/batch
Import HistoryPast 60 daysPast 60 daysPast 60 days
Free Data Backup2/month2/month
One Time Data Backup



File Storage/Org1 GB1 GB1 GB
File Storage/User512 MB/user512 MB/user
File Storage




Audit log  
Find and Merge Duplicates   
Duplicates Cleanup 
Export limits2 Lakh records per export.10 Exports per day100 Exports per day100 Exports per day


Team PipelinesCreate dedicated pipelines for different customer-centric operations with pipeline-specific fields, record types, stages, and profile permissions.135
Sub-PipelinesSub-pipelines are just the traditional pipelines that contains a series of stages. You can have multiple sub-pipelines inside a Team Pipeline.11525
Custom Fields10/Team Pipeline25/Team Pipeline
Stages25 /Sub-pipeline25 /Sub-pipeline25 /Sub-pipeline
Tags10/Team Pipeline30/Team Pipeline
Custom List Views5/Team Pipeline25/Team Pipeline50/Team Pipeline
Pipeline view (Kanban View)   


Customize your account by adding unique custom fields. Change the way you view your data through customizable list views, and use smart filters to quickly identify the information you need without going through every record manually.
Unique Fields2/module2/module
Custom Fields10/module
(Events, Tasks: 5/module)
(Events, Tasks: 5/module)
Lookup Fields5/module
User Fields3/module
Custom List Views5/module25/module50/module
Max Records in List View50100100
Customize Related Lists Tabs   
Tags5 tags/record, 10 tags/module5 tags/record, 30 tags/module
Calendar View  
Sheet View   
Target Meter 


Workflow Rules3 rules/org,
1 condition/rule
10 rules/org,
1 condition/rule
30 rules/org,
1 condition/rule
Date/Time based triggers   
Instant Actions   
Scheduled Actions   
Workflow Tasks1 task/action3 tasks/action3 tasks/action
Email Notifications1 alert/action3 alerts/action3 alerts/action
Field Updates1/action3/action3/action
Connected RecordsAutomatically move records from one Team Pipeline to another Team Pipeline with Connected Records action in Workflows.1/action1/action
Send Email Notification for email fields in the module  
Send email notification
for record owners/creators/owner's manager
Forms Add-on: /month per additional web form135
Approve Records   
Notify Record Owner  
Create Record  

Advanced Features

Stage Transition RulesCreate Rules that mandate users to fill specific fields when they try to move a record to a specific stage. 
Multi Currency 
Advanced WorkflowsAdd-on: /month per additional workflow 
Create new organization  

Integrations and Toppings

Zoho Desk   
Zoho Books/Invoice  
Zoho Meeting  
Zoho Campaigns   
Zoho Forms   
Bigin add-on for Gmail   
Microsoft 365   
Google Contacts & Calendar   
Zoho Flow   
Zoho Analytics   
Zoho CRM   
Zoho Sites   
Zoom Meeting   
Constant Contact  
Email-in The first email alias is available for free, and you can automatically convert emails received by email aliases into new records in your pipeline.  
File Cabinet Exchange files with your contacts easily and securely with a unique Workdrive link.




Microsoft Teams   
Whatsapp Integration  
Zoho Landing Page integration   
Zoho Directory   
Merge templates using Zoho Writer   
Zoho FSM Integration   


In-built Telephony   
PhoneBridge Marketplace   
Signals Get real-time notifications whenever contacts open your email, mention on Twitter and so on.   


Connect all major email services to your Bigin account, send mass emails, and get email open/click notifications.
Email Templates Add-on: /month per 5 additional templates52040
Attachments in Templates3 MB/template3 MB/template3 MB/template
Zoho Mail Add-on  
Mass Emails150 emails/day/org20/day/org in Trial300 emails/day/org20/day/org in Trial
Attachments in Mass Emails3 MB/email3 MB/email
Individual Email50/day/user300/user/day 50/user/day (150/day/org) in Trial300/user/day 50/user/day (150/day/org) in Trial
Attachments in Individual Email3 MB/email10 MB/email10 MB/email
Workflow Email ( Max limit per day.)50 emails/user licence,
150 emails/day,
(whichever is lower)
100 emails/user licence,
5000 emails/day,
(whichever is lower)
100 emails/user licence,
5000 emails/day,
(whichever is lower)
Email Insights  


Connect all major email services to your Bigin account, send mass emails, and get email open/click notifications.
Standard dashboards   
Custom Dashboards1020


RecordsUpto 1M additional records can be purchased

/month per 10,000 additional records;

/month per 10,000 additional records
Team Pipelines

/month for every additional Team Pipeline

/month for every additional Team Pipeline
FieldsUpto 100 additional fields can be purchased

/month for every 5 additional fields

/month for every 5 additional fields
RolesUpto 100 additional roles can be purchased

/month for every 5 additional roles

/month for every 5 additional roles
ProfilesUpto 100 additional profiles can be purchased

/month for every 5 additional profiles

/month for every 5 additional profiles
FormsUpto 25 additional forms can be purchased

/month per additional web form

/month per additional web form
WorkflowsUpto 50 additional workflows can be purchased

/month per additional workflow

/month per additional workflow
Email TemplatesUpto 100 additional templates can be purchased

/month per 5 additional templates

/month per 5 additional templates
Email-in AliasThe first email alias is available for free.  
Mass Email

/unit (1 unit = 100 emails/day)

/unit (1 unit = 100 emails/day)

Developer Tools

APIs (Max allowed credits)
More details on limitsAPI limits vary based upon user license purchased.
5000 credits/day/orgOne to 50,000 credits + (No of user licenses * 250)One to 50,000 credits + (No of user licenses * 250)

Last updated on: February 26th, 2023