A unified database for sales and
support information

This integration syncs contacts and accounts both ways between Desk and Bigin, meaning that salespeople will have access to customer support information including tickets and comments so that they can make more informed selling choices.

Screenshot of field mapping between Zoho Desk and Bigin available inside Bigin's Settings–Bigin by Zoho CRM.

Prioritize your workload with
Handshake mode

Overwhelmed by cluttered support tickets? We've got you. Handshake mode in Zoho Desk allows you to easily categorize support data by the customer's position in your pipeline.

All inbound tickets are categorized as Customers, Opportunities, Contacts/Leads, and New, based on who submitted them, so you can prioritize the tickets you think are more urgent.

Screenshot of handshake mode inside Zoho Desk that categorizes tickets by the requester's profile in Bigin–Bigin by Zoho CRM.

Multi-channel ticket management

You can easily manage support tickets across various channels such as email, phone, Forms, or social media on any device, even on the go!

Screenshot of tickets raised through multiple platforms like Email, social media or phone calls, listed homogeneously–Bigin by Zoho CRM.


Signals will also notify you of all ticket updates in Zoho Desk. You can configure whether to receive notifications for new tickets, comments, responses, overdue tickets, and ticket escalations.

Screenshot of signals displaying tickets raised as notifications inside Bigin–Bigin by Zoho CRM.

Why Bigin is the go-to CRM
for small businesses

Built specifically for
small businesses

Bigin is easy to use, has all the essential features for small businesses, and is priced at a pocket-friendly $7 per month per user.

Set up your CRM in under 30 minutes

Simple and intuitive, you can easily set up Bigin and start selling in
under 30 minutes.

Fully mobile

The Bigin apps for iOS and Android have been built for sales reps to close more deals, even when they're away
from their desks.

Stay on top of both sales and support. At all times.

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