Why integrate Zoho Desk with Bigin?
CRMs helps you sell. That's what they're made for. They push leads through the stages of a pipeline based on how close they are to converting to a customer and ultimately help you win more deals. But a CRM's primary purpose is helping you manage relationships with your valued customers—it's in the name. If you're a sales rep, you don't want to find out late that a prospect you've been trying to convert has already submitted issue tickets for your product.
A 360º view of your
customer lifecycle.
Integrating a customer support application like Zoho Desk with your CRM helps you stay up to speed on both sales and service cycles of your contacts. Zoho Desk keeps track of all your customer tickets and each customer's support journey, so when you integrate it with your Bigin account, the records are synced in both applications so you're always aware of what your customer needs.
A unified database for sales and
support information
This integration syncs contacts and accounts both ways between Desk and Bigin, meaning that salespeople will have access to customer support information including tickets and comments so that they can make more informed selling choices.
Prioritize your workload with
Handshake mode
Overwhelmed by cluttered support tickets? We've got you. Handshake mode in Zoho Desk allows you to easily categorize support data by the customer's position in your pipeline.
All inbound tickets are categorized as Customers, Opportunities, Contacts/Leads, and New, based on who submitted them, so you can prioritize the tickets you think are more urgent.
Multi-channel ticket management
You can easily manage support tickets across various channels such as email, phone, Forms, or social media on any device, even on the go!
Signals
Signals will also notify you of all ticket updates in Zoho Desk. You can configure whether to receive notifications for new tickets, comments, responses, overdue tickets, and ticket escalations.
Why Bigin is the go-to CRM
for small businesses
Built specifically for
small businesses
Bigin is easy to use, has all the essential features for small businesses, and is priced at a pocket-friendly $7 per month per user.
Set up your CRM in under 30 minutes
Simple and intuitive, you can easily set up Bigin and start selling in
under 30 minutes.