Key findings from our survey

  • 56% of surveyed small business respondents still don’t use a CRM solution to manage their customer data.
  • Nearly half of the small business respondents (47.95%) who don't use a CRM solution believe that "their company is too small to need one".
  • 95% of respondents who use a CRM solution rated their customer experience as excellent (55%) or good (40%), while non-CRM users held a generally lower opinion of their customer service.
  • 52% of respondents spend over $100 a month for their CRM solution. A meagre 4.5% respondents use free CRM solutions.
  • 42% of respondents stated that a CRM solution helps them save 5-10 hours per week.

Experience improved customer operations
with a simple yet powerful CRM solution

Access Bigin Try Bigin now