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Why is Bigin the go-to CRM for small businesses?

We've made a CRM that understands and meets every business need.

Bigin was built with a solid customer pipeline feature designed around the day-to-day needs of small businesses and customer-facing teams. With the right features, affordable pricing, and an easy-to-use interface, Bigin is the perfect package for your business.

Bigin as a relationship tracking spreadsheet
Watch Overview Video

What are Pipedrive's limitations?

High-priced plans with limited features

Pipedrive offers overly priced features that hardly fulfill the needs of your business, whereas the right CRM solution should add value to your business and provide the right features to help manage your business with ease. Bigin does exactly that and at a price that's easy on the pocket, too.

Lack of 24/5 phone customer support

When our customers require our assistance, we don't keep them in the dark; you can always count on us for help and support. However, Pipedrive makes no such promises.

Minimal email and WhatsApp marketing capabilities

Email insights, mass emails, email templates and WhatsApp integration are important features your CRM needs to include—but they aren't in Pipedrive's Lite plan. With Bigin, you get all of these vital communication features to ensure your stay connected with ease.

No ability to automate tasks and improve task management

With Pipedrive's initial plan, you end up doing a lot of the work that a CRM is supposed to do for you—and paying a lot for it anyway. Honoring the true essence of a CRM, Bigin's Express plan is equipped with automation features to help you automate daily mundane tasks and make work easier.

Restricted communication without built-in telephony

What's a CRM without built-in telephony? While Pipedrive doesn't seem to think it's essential, Bigin provides built-in telephony and 50+ telephony integrations to help you manage calls and stay connected with your customer—right from your CRM.

hubspot bigin alert

Here's a list of features that Bigin offers for your business:

Multiple pipelines
  • Multiple pipelines
  • Workflow automation
  • Customizable dashboards
  • Multi Currency
  • Multi-channel communication
  • Integration with third-party apps
  • Enterprise-grade security
  • Mobile app for iOS & Android
 
SCAN HERE
Multiple pipeline Multiple pipeline
spreadsheets automation workflows in Bigin spreadsheets automation workflows in Bigin
custom dasboard
custom dasboard
omnichannel in Bigin
Grade security

Pipedrive vs. Bigin

Features

Bigin
Express $ 7 /user/month billed annually
Pipedrive
Growth$39/user/month billed annually
Bigin
Premier $ 12 /user/month billed annually
Pipedrive
Premium$59/user/month billed annually
Expand All

SALES

  • Full-fledged pipeline management
  • (Available from free plan)
  • Contact and lead management
  • (Available from free plan)
  • Deal management
  • (Available from free plan)
  • Payment collection
  • Quote management
  • Add-on

COMMUNICATION

  • Built-in telephony
  • (Available from free plan)
  • Telephony marketplace
  • (Available from free plan)
  • Built-in IVR system
  • (Available from free plan)
  • Meeting integrations
  • (Available from free plan)
  • Email integrations
  • Email templates
  • (Available from free plan)
  • Email insights
  • WhatsApp integration
  • X integration

AUTOMATION

  • Workflow automation
  • (Available from free plan)
  • Stage automation
  • Built-in
  • Built-in
  • Formula fields
  • Automation across apps via Zapier and Zoho Flow
  • (Available from free plan)
  • Only Zapier
  • Only Zapier

STREAMLINING CUSTOMER-FACING OPERATIONS

  • Built-in pipelines dedicated to different operations
  • (Available from free plan)
  • Case and ticket management through Email-in
  • (Available from free plan)
  • Connected records
  • Manual Setup
  • Manual Setup
  • Built-in dashboards for detailed insights into your business
  • (Available from free plan)

DATA AND OPERATIONS MANAGEMENT

  • Add-on
  • Add-on
  • Add-on
  • Social media lead capture
  • Duplicate cleanup
  • Full-fledged file collection and management
  • Customizable user profiles and roles
  • (Available from free plan)
  • Customization (Fields, tags, views, filters)
  • (Available from free plan)
  • Limited
  • Limited
  • Stage transition rules
  • Multi-currency support
  • Sheet view
  • (Available from free plan)

INTEGRATIONS

  • App marketplace
  • (Available from free plan)
  • API credits
  • (Available from free plan)
  • Developer Console
  • (Available from free plan)

All you need to take your business to the next level

Bigin is the right choice for your small business and is trusted by over 30,000 small businesses globally. We want to help you scale up your business and achieve consistent growth. And in the future, if your business needs more than what Bigin can offer, you can always switch to Zoho CRM or Zoho CRM Plus. We're here to help you at every milestone your business reaches.

Pipedrive vs. Bigin

Fearures

Bigin
Express $ 7 /user/month billed annually
Monday
standard CRM$17/user/month billed annually
Bigin
Premier $ 12 /user/month billed annually
Monday
PRO CRM$28/user/month billed annually
Expand All

SALES

  • Contact and lead management
  • Contact and lead management
  • Contact and lead management
  • Contact and lead management

COMMUNICATION

  • Built-in telephony
  • Telephony marketplace
  • Built-in IVR system
  • Meeting integrations
  • Email integrations
  • Email templates
  • Email insights
  • WhatsApp integration
  • X integration

AUTOMATION

  • Workflow automation
  • Stage automation
  • Built-in
  • Status-based
  • Built-in
  • Status-based
  • Stage automation
  • Built-in
  • Status-based
  • Built-in
  • Status-based
  • Automation across apps via Zapier and Zoho Flow
  • Only Zapier
  • Only Zapier

STREAMLINING CUSTOMER-FACING OPERATIONS

  • Built-in pipelines dedicated to different operations
  • Case and ticket management through Email-in
  • Connected records
  • Built-in dashboards for detailed insights into your business

DATA AND OPERATIONS MANAGEMENT

  • Versatile no-code form builder
  • Social media lead capture
  • Duplicate cleanup
  • Via Zapier only
  • Via Zapier only
  • Full-fledged file collection and management
  • Customizable user profiles and roles
  • Customization (Fields, tags, views, filters)
  • Stage transition rules
  • Multi-currency support
  • Sheet view

INTEGRATIONS

  • App marketplace
  • API credits
  • Developer Console

  • Features

  • Premier$12/user/month billed annually
    Bigin 360$18/user/month billed annually
  • Salesforce Starter Suite$25/user/month billed annually
    Salesforce Starter Suite$25/user/month billed annually

Features

  • SALES
  • Full-fledged pipeline management
  • Contact & Lead Management
  • Deal management
  • Payment collection
  • Quote management
  • COMMUNICATION
  • Built-in telephony
  • Telephony marketplace
  • Built-in IVR system
  • Meeting integrations
  • Email integrations
  • Email templates
  • Email insights
  • WhatsApp integration
  • X integration
  • AUTOMATION
  • Workflow automation
  • Stage automation
  • Formula fields
  • Automation across apps via Zapier and Zoho Flow
  • STREAMLINING CUSTOMER-FACING OPERATIONS
  • Built-in pipelines dedicated to different operations
  • Case and ticket management through Email-in
  • Connected records (When a record reaches the desired stage in one team pipeline, you can create a record automatically in another team pipeline that captures the next set of business activities.)
  • Built-in dashboards for detailed insights into your business
  • DATA AND OPERATIONS MANAGEMENT
  • Versatile no-code form builder
  • Social media lead capture
  • Duplicate cleanup
  • Full-fledged file collection and management
  • Customizable user profiles and roles
  • Customization (Fields, tags, views, filters)
  • Stage transition rules
  • Multi-currency support
  • Sheet view
  • INTEGRATIONS
  • App marketplace
  • API credits
  • Developer Console
Premier₹12/user/month billed annuallyAccess Bigin
₹18/user/month billed annuallyAccess Bigin
Salesforce Starter Suit$25/user/month billed annually
Salesforce premium Suit$25/user/month billed annually

All you need to take your business to the next level

Bigin is the right choice for your small business and is trusted by over 30,000 small businesses globally. We want to help you scale up your business and achieve consistent growth. And in the future, if your business needs more than what Bigin can offer, you can always switch to Zoho CRM or Zoho CRM Plus. We're here to help you at every milestone your business reaches.

Powering the dreams of 30,000+ small businesses worldwide

For a Solopreneur like me, Bigin was a dream come true! I've tried Pipedrive, Close, and other CRMs, but couldn’t justify the expense, and the free tiers of other products simply lacked the features that truly made them useful. But then came along Bigin! Everything I need, and affordable. Thank you so much, Zoho, for making a product that helps solo operations and small businesses!

The Bigin team at Zoho has brilliantly solved the software adoption dilemma sales organizations face today. Now, with the ability to customize the pipeline views, stages, module names, and fields, the moment one of our salespeople picks up the app, it just works and they love to use it. It requires virtually zero training. In today's environment, simplicity, focus, and ease of use cannot be understated—and the team at Bigin just delivered a world-class tool.

We were so impressed by Bigin’s ‘perfect fit’ for small organizations and we have now consolidated all information about our clients and projects in Bigin. It's impressive to see that such an affordable product helps in managing duplication of records, customizing fields specific to our processes, providing dashboards to manage the performance of emails, and even linking up with the Twitter accounts of our clients.

Adam Whittaker,Owner, Mixed By Adam
Seth Campbell, Chairman, Five Doors Inc.
Luison Lassala,General Manager, Bedrock Success Consulting
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Expert reviews and ratings

  • Rating Platform
  • Pipedrive CRM
  • Bigin
  • 4.5/5

  • 4.6/5

  • 4.4/5

  • 4.5/5

  • 3.6/5

  • 4.7/5

  • 4.5/5

  • 4.8/5

  • 3.9/5

  • 4.8/5

  • 3.5/5

  • 4.0/5

*The names and logos for Zoho are trademarks of Zoho Corp. All other trademarks, brand names, or product names belong to their respective holders. Comparison information as of 20/12/2023. Prices mentioned are in USD.