Bigin for Issue Tracking
Efficiently track and resolve bugs,
feature requests, and change requests raised by customers using Bigin.
Quick issue resolution for
uncompromised customer experience
In the software industry, a product is never completely ready. Numerous problems, complaints, queries, suggestions, and enhancement requests arise during product usage and development. Quick resolution of these issues results in happier customers and a stronger product. With Bigin's Issue Tracking template, you can ensure that every customer issue, bug report, or service request is captured, monitored, and resolved at the earliest.
A CRM template designed to fast-track the issue resolution process
With Bigin’s Issue Tracker template, you can capture, track, and fix issues swiftly.
This solution works perfectly for small businesses and also adapts well to smaller teams within large organizations. It serves as an ideal customer issue management system for businesses looking to streamline support operations and bug tracking.
Take a look at what it can do.
Comprehensive modules for storing all your data
Bigin brings all aspects of issue resolution together. You can store information such as detailed descriptions
of the issue, severity level, required tasks and activities, important notes, deadlines, call and email correspondence, and other relevant data. Your team can access everything they need for faster ticket resolution and customer support management.
Track all Issues efficiently
The Issues module visualizes all raised issues in a pipeline, neatly organized by their current stage. You can record and track every issue along with all related details required for quick resolution, making Bigin an effective bug tracking and support ticket system.Keep a repository of all your Contacts
Keep every piece of information related to your contacts at your fingertips. To view contacts arranged in stages within your pipeline, they must be stored securely. The Contacts module holds details of every customer, employee, or vendor associated with your business.Use the Companies module to track contacts from the same organization
Bigin provides flexibility to work with individual contacts, entire companies, or a combination of both. The Companies module helps you manage and organize all organizations you interact with for better customer issue management.Maintain records of your Products
Maintain a structured list of all your products so you never search for details again. Whenever you introduce a new product, simply add it here. The Products module stores everything you offer, helping your support and issue tracking process run smoothly.Track calls, create tasks, and set up events with the Activities module
Create tasks, schedule events, track calls, and host video meetings directly within Bigin. This module strengthens collaboration between support and development teams handling customer complaints and bug reports.Analyze performance with Dashboards
Monitor your performance to understand progress clearly. Track the number of issues raised and resolved, revenue generated, and user-wise productivity breakdown. You can also create custom dashboards with charts and tables to measure issue resolution efficiency.Use pipelines to manage every issue and request
Bigin’s industry-first pipelines cover all key stages involved in tracking and resolving issues.
You can improve your process by creating dedicated sub-pipelines for different issue types. Feature requests can be tracked separately from bugs or change requests. Pipelines and stages can be customized anytime to match your support workflow management.
Here are the stages of a typical pipeline designed to oversee the entire issue resolution process.
Create custom fields to
store all relevant information
One size never fits all, so don't compromise on your needs. Bigin's customizable fields enable you to store information relevant to the way your organization manages issues.
What's more?
Make calls and send emails directly from Bigin
Need to make phone calls? Check. Need to send emails? Double check. And you're not just limited to calls; you can also host video calls and presentations without leaving the app.
Set up workflows and let Bigin handle daily routines
Save time by setting up workflows in Bigin to automate daily tasks. Automatically assign new issues to developers, send update emails, schedule follow-ups, and streamline your customer support automation process.
Create multiple pipelines for various operations
Bigin supports more than issue tracking. You can create pipelines for sales, customer support, product development, and other business operations. All pipelines can be customized with unique stages and fields to match your process.
Connect all your favorite apps
Bigin integrates seamlessly with Google Workspace, Office 365, and many other popular applications. You can also connect to thousands of apps using Zapier, Zoho Flow, or developer APIs, making it a flexible CRM solution.
Capture issues automatically with
Email-in
Turn customer emails directly into trackable issues with Bigin’s Email-in feature. Whenever a customer reports a problem through email, Bigin automatically creates an issue record and captures all the details without manual entry. Your team can reply, update the status, and continue the conversation from within Bigin, making email-based support simple and organized.
Track issues from anywhere
The Bigin app for iOS and Android is one of the most powerful mobile CRM apps available. Track issues, call customers, and manage support tickets on the go. With Bigin, your issue tracking and customer support system is available anywhere.
Got a friend looking for a CRM?
Bigin comes tailored for a ton of other businesses! Take a look!
All this for only $7 a month per user.
Stop pinching yourself, it's real!
Bigin is priced advantageously for small businesses to give them the right applications to grow and flourish. This will never change. At just $7 per month per user, Bigin provides all that you need and more, which makes it the best small business CRM in the world. Nothing else comes close.
See all pricingDon't take our word for it;
hear from people just like you.
Bigin has helped us organize customer requests and proposals effectively. It is excellent for tracking activities, scheduling reminders, and gaining insights into customer interactions with sent emails. Time-saving processes can be automated, further streamlining our operations. The value it provides is accessible to any entrepreneur or small business without limiting the scope of its capabilities.
Alexis Correa, Admin, Minuevositio
Bigin CRM has been a game-changer for our company. Its user-friendly interface, efficient contact management, and automated workflows have streamlined our operations. The mobile accessibility and excellent customer support have been bonuses. Thanks to Bigin CRM, we've improved efficiency, enhanced customer relationships, and seen a boost in our bottom line. It's been an invaluable addition to our business.
Miguel Llamas, YACREA S.L
Bigin's ability to create multiple pipelines is a standout feature. It allows for the customization of each pipeline to match the unique requirements of different sales processes, ensuring a smooth workflow. This feature has made it possible for us to manage and track different sales processes simultaneously, enhancing our productivity and efficiency. Bigin CRM is a robust and adaptable tool which I can highly recommend.
David Crowther, NerveCentral
Still have more doubts?
Here are the answers to some frequently asked questions!
Bigin is a simple and powerful system designed to capture, track, and resolve customer issues, bug reports, and feature requests. It helps businesses organize support tickets in visual pipelines, assign issues to the right team members, and ensure faster resolution. This improves customer satisfaction, strengthens product quality, and streamlines the overall customer support workflow.
Yes, Bigin works effectively as both bug tracking software and a customer support management tool. Teams can log issues, categorize them by severity, track progress through customizable stages, and collaborate using tasks, calls, and emails. This makes Bigin ideal for managing technical bugs, service complaints, and product enhancement requests in one unified platform.
Bigin improves ticket resolution by organizing issues in structured pipelines, automating tasks with workflows, and providing complete visibility into customer communication. Teams can access issue details, activities, deadlines, and updates in one place, reducing delays and ensuring quicker responses to customer problems and support requests.
Absolutely. Bigin is built for small businesses and growing teams that need an easy yet scalable issue tracking CRM. The customizable fields, multiple pipelines, and integrations with email and productivity apps make it flexible for startups, support teams, and software companies looking for an affordable helpdesk and issue management solution.
Make your product stronger by capturing,
analyzing, and resolving issues quickly. Get Bigin
Give our 15-day free trial a shot. No credit card, no hidden charges, and no questions. Just Bigin.
Access BiginTry Bigin for free