Resolving IT requests promptly
boosts your business
To ensure that your business runs smoothly, you need robust software and hardware systems—sustained by streamlined procedures—to address the technical difficulties your team faces. Request fulfillment is all about quickly responding to and fulfilling requests raised by your employees, thus ensuring uninterrupted productivity.
Use a CRM template to track and fulfill IT requests efficiently
Bigin's meticulously crafted IT template organizes the request fulfillment process into a comprehensible pipeline, making it easier for your IT team to monitor the status of every request closely and offer assistance without delay. Not only does Bigin fit your business perfectly, but it's also effortless to use. Bigin is your best bet if you have a relatively small workforce. Take a look at what it can do!
Customize your modules
to store vital information
With Bigin, you can bring together all the different information required to expedite the resolution of IT requests. With Bigin's customizable modules, you can access all the details pertinent to a particular request in one place.
Track your Requests preciselyThe Requests module visualizes all your requests in a pipeline, neatly organized by the stage they're at in your process. You'll be able to track multiple requests simultaneously and immediately assess how far they are from being resolved.
Keep a repository of all your ContactsKeep every bit of information associated with your contacts at your fingertips! To see your contacts neatly arranged in stages in your pipeline, you need them all to be stored someplace safe. The Contacts module is where you'll find details of every customer or employee who has reached out for assistance.
Use the Companies module to track contacts from the same organizationBigin gives you the flexibility to work with individual contacts or entire companies—or a mix of both. The Companies module enables you to keep track of the companies that have entrusted your organization to resolve their grievances.
Keep records of your Products so you always know what you have to offerKeep a list of all your products so you never have to scramble for details. Find another great product? Add it here and you're good to go! Monitor all your products from start to finish.
Make calls, create tasks, and set up events with ActivitiesSet up tasks and events, make calls to your contacts, and host and schedule video calls and meetings—all within Bigin.
Crunch numbers with DashboardsStay on top of your performance so you know just how much you've been crushing it and how many requests you've fulfilled. And—what's more—you can even create your own dashboards with a variety of customizable charts and tables.
The ideal pipeline for resolving
IT requests quickly
Bigin's pipeline has been a big hit in the small business world, so we decided to double-down on our most important feature and provide a pipeline that covers all the key stages that lead up to the fulfillment of requests.
Here are the stages of a typical IT request fulfillment pipeline:
Customize fields to suit the needs of
One size never fits all, so don't compromise on your needs. The customizable fields enable you to store information relevant to your organisation's request resolution process.
Make calls and send emails directly from Bigin
Need to make phone calls? Check. Need to send emails? Double check. Bigin supports all popular email services with IMAP and POP functions so you can send and receive emails from within the app. And it's not just limited to phone calls; you can also host video calls and presentations without leaving the app.
Let Bigin deal with your day-to-day routine and set up workflows
Here's how you can save even more time: Set up workflows in Bigin to automate daily tasks, like adding new applicants to your list, sending congratulatory emails to new comers, and much more.
Create multiple pipelines for all your operations
Bigin also covers other business operations besides IT requests. Create multiple pipelines for different operations, like onboarding and training, so you can monitor and visualize them all at once. You can customize stages and fields in all your other pipelines, too.
Connect to all your favorite apps
Bigin seamlessly integrates with many of the best apps out there. From Google Workspace to Office 365, we have them all. You can also connect to a thousand more apps through Zapier, Zoho Flow, or our magical developer APIs.
Sell from anywhere with the Bigin app
The Bigin app for iOS and Android is easily one of the most useful CRM apps on the market. Track your IT requests and follow up with employees and customers on the go. With the Bigin app, you can take your business literally anywhere.
Do you have a friend or business
associate looking for a CRM?
Bigin is tailored to a ton of other industries! Take a look!
All this for only $7 a month per user.
Stop pinching yourself, it's real!
Bigin is priced advantageously for small businesses to give them the right applications to grow and flourish. This will never change. At just $7 per month per user, Bigin provides all that you need and more, which makes it the best small business CRM in the world. Nothing else comes close.See all pricing
Don't take our word for it,
hear from people just like you.
Bigin by Zoho is one of the most intuitive and easy to use CRM I have used. We needed to find a solution that enables us to create deal pipelines and workflows that correspond to each customer category and, Bigin by Zoho CRM does this thing impeccably. The analytics tool helps you have an immediate overview of your deals and leads. The fact that it also comes with a mobile app is a huge plus, as you can easily access the database anywhere, anytime. The rich integration options help you work efficiently and solve all your tasks from one single place. Bigin is definitely a great tool for businesses looking to ease their processes and work.
Maria Ilieș, Project Manager, Enesa Green Energy
Personally, I find that Bigin stands out by its low cost and its ease of use without neglecting the main functionalities a CRM needs (Kanban board, list of contacts, dashboard for advancement, etc).We tried other CRMs and it was expensive since there was just too much stuff we didn’t use. So now we pay only for what we need.
Jérôme Lortie, Digital Growth , Hot Poc
As a small business with a big vision, having access to accurate and relevant data about customers and prospects is critical! Bigin and their onboarding team assisted us on our journey. The one-on-one onboarding sessions, easy-to-use platform and mobile application have been well received by our team - although we are early into using Bigin we are already experiencing the benefits!
Joel Gustafson, Chief Operating Officer, Car Trade Go Inc
We're hooked on Bigin! With the option to handle multiple pipelines, our team has utmost clarity on the statuses of deals we are in work with. For our on-field representatives, the mobile app has been a game-changer, to say the least. Daily tasks were never easier, thanks to the activity module and dashboards. We are OBSESSED with Bigin!