BIGIN, A CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE, IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER “YOU” or “YOUR”) BY ZOHO CORPORATION (HEREINAFTER “ZOHO”), ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (HEREINAFTER “TERMS”)IN ADDITION TO ZOHO GENERAL TERMS OF SERVICE. USE OF BIGIN SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS, DO NOT PROCEED OR USE BIGIN IN ANY MANNER.
Bigin is a part of Zoho’s suite of online collaboration, business and productivity applications. You will be able to access Bigin by using your common account for all Zoho Services (hereinafter “Zoho Account”).
Accessing other Zoho Services
Many Zoho Services are integrated with Bigin. Your Zoho Account will also allow you to access all Zoho Services even if such Zoho Services are not integrated with Bigin. Use of some of these Zoho Services may require acceptance of terms of service specific to such Zoho Services (hereinafter “Service Specific Terms”). You must read, understand and accept the Service Specific Terms before using the corresponding Zoho Service.
Accessing Third Party Applications Integrated with Bigin
We advocate genuine use of email. If your email bounce rate exceeds a permissible range, your account will be prevented from sending further emails. You are required to comply with the requirements of our Anti Spam Policy when you send commercial emails from Bigin.
We are responsible to keep our system free from illegal activities. To ensure better deliverability for our customers and to maintain our reputation, emails sent via Bigin will be monitored using automated tools. In case of violation of our terms, we may block emails from your account or even terminate your service.
Mail Add-on for Bigin
Mail Add-on for Bigin (hereinafter “Mail Add-on”) allows you to fetch, view, compose and send emails from your Bigin account. If the configuration of Mail Add-on for a user"Users shall mean individual users in an organization and each person having a separate account". (hereinafter “Configuration”) is set as “public”, the emails fetched will be visible to other users"Users shall mean individual users in an organization and each person having a separate account". of the Bigin account according to the permissions set by the administrator and may persist as part of the Bigin account. Once you set the Configuration as “public” and the Configuration is locked by the administrator, you will not be able to change it without an administrator’s permission.
In connection with your use of telephony functionality, as part of Bigin, you understand and agree (i) that you may be required to provide additional information, as mandated by the concerned regulatory authorities, for purchasing telephone number(s); (ii) that you are solely responsible for complying with all applicable laws in all jurisdictions governing your use of the telephony functionality; (iii) that the telephony functionality is not intended to support or carry emergency calls to any emergency services; and (iii) to indemnify, defend and hold harmless Zoho from and against any third party claim arising from any of the foregoing.
Usage Limits for Bigin
Zoho may prescribe usage limits based on the subscription plan chosen by you. You must make sure that your usage is within the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if you reach the usage limit corresponding to such activity.