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Wallet Credits - Terms & conditions

Redeeming your wallet credits

  • When you access Bigin, you'll start with Bigin's Free trial. Whenever you're ready to purchase Bigin, visit our payments page to upgrade to any of Bigin's paid plans. Click on the "Upgrade" link at the top of your Bigin account. You'll be redirected to the Zoho Payments page in a new tab.

    Step 1 - Accessing your Wallet Credits - Bigin by Zoho CRM
  • Your Zoho Wallet credits can be viewed at any time on the Payments page.

    Step 2 - Accessing your Wallet Credits - Bigin by Zoho CRM
  • Pick the Express or Premier plan to upgrade to.

  • Fill in the number of users and the add-ons you need to get your subtotal.

    Step 3 - Accessing your Wallet Credits - Bigin by Zoho CRM
  • For Annual purchases only, customers/prospects are restricted on the usage of Wallet credits up to 50% of the invoice amount.

    Step 4 - Accessing your Wallet Credits - Bigin by Zoho CRM


  • Wallet credits can be used only for new purchases or edition upgrades within Zoho.

  • This offer cannot be combined with any other offer or promotion.

  • All wallet credits are time-sensitive and need to be used within the expiration date.


  • Credits cannot be encashed or transferred to a bank account or card.

  • Wallet credit can be transferred between two users as long as it is within the same organization (same domain) and country. To request a transfer, write an email to

  • Credits cannot be transferred to someone outside an organization.

  • All unused credits will lapse when the customer cancels /downgrades the account in between the subscription period.


  • An existing customer of any Zoho product cannot use credits to purchase Zoho One.

  • Existing Zoho One customers can use the credits to purchase products that are not available in the bundle.

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