Why should businesses choose Bigin over Zendesk Sell and Pipedrive?
Bigin offers a simpler, faster, and more affordable CRM built for small teams; it removes complexity while still giving sales teams the tools they need. Unlike Zendesk Sell or Pipedrive, Bigin is built to get you started in minutes, not weeks.
Table of Contents
What makes Bigin different from Zendesk Sell?
How does Bigin compare to Pipedrive?
Which features matter most for small teams?
How easy is it to switch to Bigin?
What is the real cost difference?
Why customers stay with Bigin
What makes Bigin different from Zendesk Sell?
Zendesk Sell focuses on ticketing and customer service rather than sales-first workflows. Teams often find themselves adapting their processes to fit the tool, rather than the other way around. With Bigin, every pipeline, stage, and automation is designed around closing deals quickly. For example, an Albanian based construction company was able to triple its savings with Bigin in place.
How does Bigin compare to Pipedrive?
Pipedrive is often suggested as a lightweight CRM, but it can become expensive once you add features. Bigin keeps everything clear and affordable, with transparent pricing that scales as you grow. The interface stays simple even when you add multiple pipelines, which makes onboarding new team members far easier.
How does Bigin compare to Pipedrive?
Pipedrive is often suggested as a lightweight CRM, but it can become expensive once you add features. Bigin keeps everything clear and affordable, with transparent pricing that scales as you grow. The interface stays simple even when you add multiple pipelines, which makes onboarding new team members far easier.
Which features matter most for small teams?
Small teams need features that save time without adding complexity; that means communication, automation, and mobility built into the core product. With Bigin, calls, emails, and follow-ups sit inside the same deal view, so nothing slips through. Automations handle reminders and routine updates, freeing salespeople to focus on closing.
How easy is it to switch to Bigin?
Importing data is straightforward; most teams can bring their contacts and deals over in under an hour. Bigin also provides templates for common workflows, which means you can start using it immediately without heavy configuration.
What is the real cost difference?
Bigin starts at $7 per user per month (billed annually) for its Express plan, with a straightforward pricing model, no hidden charges, and even offers a free forever tier for smaller teams.
Pipedrive has a base plan advertised at $19 per user per month (billed monthly), but many advanced features (like chatbots, email marketing, advanced reporting, project management) are only accessible via add-ons, which can cost between $6-$41 extra per month each. These costs quickly add up for CRM capabilities most small businesses expect to be included.
Zendesk Sell offers plans starting at $25 per user per month (billed monthly), for entry-level features, but to access more robust reporting, automation, and customization, users need to buy higher-tier plans or integrate with other Zendesk products, billed separately.
Why customers stay with Bigin
Customers stick with Bigin because it delivers value quickly and stays simple as their business grows. Many users report being able to ditch spreadsheets almost immediately. They praise its visual pipeline view, intuitive setup, and the fact that reminders and follow-ups are built in rather than bolted on. For example, one team reported that switching to Bigin saved them from manually chasing leads, significantly reducing missed opportunities.
TL;DR Summary
Bigin is sales-focused, while Zendesk Sell leans towards support.
Pipedrive becomes costly as you scale, Bigin stays affordable.
Teams can migrate to Bigin in under an hour.
Built-in features remove reliance on third-party tools.
Customers stay because it’s simple, effective, and affordable.