- WhatsApp integration
WhatsApp + Bigin:
The dream team for seamless communication
Thanks to its popularity, ease of use, and accessibility, WhatsApp has become a popular means of communication between customers and businesses. From placing new orders and inquiring about the products and services you offer to raising issues and clarifying concerns, your customers can reach out to you for a variety of reasons! By enabling Bigin's WhatsApp integration, you can respond to messages promptly, maintain chat history linked to a contact, and process your customers' requirements expeditiously—all while leveraging Bigin's boundless capabilities.SIGN UP FOR FREE
Here's how we can help you
- Engage in WhatsApp conversations without leaving Bigin.
- Link your complete chat history to contact records.
- Add and update WhatsApp contacts in Bigin.
- Combine convenient messaging with a
- Locate chats instantly.
Communicate via WhatsApp without leaving Bigin
Let's say your customer has reached out via WhatsApp, inquiring about the status of an order they placed. You switch to a spreadsheet or a CRM, go through your entire contact list, locate the required information, switch back to WhatsApp, and then find that customer's chat so you can share the requested information. Sounds like a total productivity killer right? Well, it is! Bigin's integration with WhatsApp is just what you need to weed out these unnecessary steps.
This integration introduces the convenience and familiarity of messaging to your CRM, thus strengthening its functionality. You can now reply to the messages your customers initiate via WhatsApp and manage your conversations with them, all while having access to all the information you need in the same window.
Streamline contact management
Manually adding or updating contact information in your CRM every time a customer or prospect reaches out to you via WhatsApp is unproductive and error-prone. The Messages module puts an end to this tedious process.
When you receive a message from a new number, Bigin will automatically create a record. Every record of a contact, company, or deal in a pipeline has its own dedicated Messages tab. Message your customers and view your entire chat history without losing sight of the records that hold the information you need.
Quick replies for shorter response times
Use the Quick Replies feature to curate responses to frequently asked questions, common requests, and other recurring messages your customers send. Relying on a ready-made response doesn't mean you have to lose your personal touch. By inserting a merge field, you can add each contact's unique name and phone number.
Manage your messages and CRM from the same place
Swiftly and effortlessly manage your conversations and the actions associated with them. You can also create and associate notes with each message. View and edit information related to the contact, send emails, and perform other quick actions using the panel on the right.
Received a new order via WhatsApp? A customer has an issue with your product? The Add Pipeline Record option enables you to create new record based on the received message in the relevant pipeline for further processing.
Maintain data security and provide your customers with the best assistance
Bigin offers two levels of user permissions: view and view and reply. Give the appropriate level of access to users in each profile, thus ensuring that only qualified and responsible individuals interact with your prospects and customers.
Bigin automatically assigns owners to each new message on a round-robin basis in order to provide each message with the attention it deserves.
Identify the required message in seconds
Based on your assignment rules, messages are sorted between the My Chats and All Chats views, making it easier for users to access the messages for which they're responsible.
Additionally, you can filter out messages based on specific criteria, like the date of the conversation, assigned user, and status.
Have more questions about our latest integration?
Here are the answers to some frequently asked questions!
To successfully integrate WhatsApp with Bigin, you need a Facebook Business Manager account, a verified business, a WhatsApp Business account, and a valid registered phone number.
The WhatsApp integration is easy to set up and easier to use. Follow the steps in this link to get started now.
Each WhatsApp Business Account gets 1,000 free service conversations each month, one conversation being a 24-hour message thread between you and your customer. Once exhausted, the user can either manually buy credits or opt for auto-recharge. One credit is equivalent to $2 USD, and with 40 credits, you can send 10,000 outgoing messages. Please check this link for more details.
Currently, we support one WhatsApp channel (i.e., one phone number) in Bigin. But don't worry; we're currently working on providing support for multiple WhatsApp channels.
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I have been looking for a CRM that was easy-to-learn and use for my sales teams who were totally dependent on spreadsheets. With the Bigin, I am able to see the complete view of my sales. Unlike Excel, I can set up customized dashboards to see various types of data including: daily, weekly, and monthly sales, total open leads that need my attention, etc. I am delighted with the product and super happy with the awesome support team.
We decided to transform ourselves for the post COVID era and our data was scattered over multiple excel files among so many people. We decided to invest in a CRM that would be easy for our team to use. Bigin suited our requirements as it was easy to use, cost effective and provided us with simple dashboards. We are happy to start our journey with Bigin which is helping us consolidate and clean our database. I am sure once we are through with our initial activity of data capturing and cleaning, Bigin will give us a boost in our marketing and sales efforts.
It's absolutely awesome to use Bigin. We are now able to manage our business and customer conversations in a smarter way, for which we were looking for a CRM system previously. Real-time history of a conversation with multiple searching options makes it comfortable, even for entry-level incumbents. At a glance, the dashboard view is an excellent one for any decision-maker. Thanks for a great product and the support we have had from the Bigin team