WhatsApp + Bigin:
The dream team for seamless communication

Communicate via WhatsApp without leaving Bigin

Let's say your customer has reached out via WhatsApp, inquiring about the status of an order they placed. You switch to a spreadsheet or a CRM, go through your entire contact list, locate the required information, switch back to WhatsApp, and then find that customer's chat so you can share the requested information. Sounds like a total productivity killer right? Well, it is! Bigin's integration with WhatsApp is just what you need to weed out these unnecessary steps.

This integration brings the convenience and familiarity of WhatsApp messaging to your CRM and strengthens its functionality. Engage in and manage conversations with your clients via WhatsApp while enjoying access to all the information you need in the same window.

Foster team collaboration with a
shared inbox

By integrating WhatsApp with Bigin, every member on your team will be able to pitch in by viewing,
responding to, and engaging in chats.

Furthermore, Bigin automatically assigns each incoming chat to a member of your team to ensure every chat is attended to promptly. If a team member is unavailable, the chat can be quickly reassigned.

Manage chats, clients, and everything
in between

View and edit information related to a contact, track the records associated with them in various pipelines, send emails, and perform other quick actions using the right-hand panel. You can also create and associate notes with each message for future reference.

Use templates to initiate fruitful conversations with your customers

From sending welcome messages and payment reminders to sharing order status updates, you can do it all with WhatsApp templates. Create and share highly customizable, interactive, and personalized messages to engage with customers proactively.

Automate WhatsApp communication

Stay connected with your customers without doing anything! Whether it’s sending a delivery update, a thank-you message right after purchase, or a cross-sell message a few weeks later, Bigin handles it for you. Just specify which message to send and when, and it will automatically reach your lead or customer at the right moment.

Quick replies for shorter response times

Use the Quick Replies feature to curate responses to frequently asked questions, common requests, and other recurring messages your customers send. Relying on a ready-made response doesn't mean you have to lose your personal touch.

Identify the required message in seconds

Based on your assignment rules, messages are sorted between the My Chats and All Chats views,
making it easier for users to access the messages for which they're responsible.

Additionally, you can filter out messages based on specific criteria, like the date of the conversation,
assigned user, and status.

Maintain data security and provide your customers with the best assistance

Bigin offers two levels of user permissions: view and view and reply. Give the appropriate level of access to users in each profile, thus ensuring that only qualified and responsible individuals interact with your prospects and customers.